Introduction
New customers are keen on hearing about the experiences of those who have already used your products/services. This is why positive reviews are so important, as they help you win more customers, and more sales too.
Thankfully, MyCO provides a unique web page for you to capture customer reviews ⭐. If you visit Menu > Customer Service > Testimonials, the top of the page will show you your unique customer reviews page. Share this with customers to leave you a review/feedback.
And if you want to change the questions asked on the review page, visit Menu > Settings > System settings > Customer service settings > "Customer Review Settings" tab to update the questions
When your customers have submitted reviews ⭐, you will be able to see your:
1. Customer Satisfaction Score (CSAT) - how satisfied your customers are with your products/services
2. Net Promoter Score (NPS) - the likelihood your customers will recommend you products/services to others.
