1. IntroductionTo ensure My Centre Office (MyCo) can quickly recover and continue critical business operations during and after a disaster, such as data loss, cyberattacks, hardware failure, or service disruption.
2. Objectives- Minimize downtime and data loss.
- Restore essential services within defined timeframes.
- Protect customer data and ensure service continuity.
- Communicate clearly with stakeholders during incidents.
3. ScopeThis process applies to all core MyCo services, including:
- CRM Database
- Email/SMS Communications
- Forms & Documents
- Bookkeeping & Subscriptions
- Calendar & Appointments
- Customer Service Desk
- Project & Course Management
4. Risk Scenarios Covered- Server or database failure
- Cybersecurity breach
- Internet/cloud service outages
- Data corruption or accidental deletion
- Natural disasters (e.g. fire, flood) affecting local systems
5. Backup Strategy- Frequency: Automated backups; daily backups to secure cloud storage.
- Backup Retention: 30 days rolling.
6. Disaster Recovery Process1. Incident Detection: Monitor alerts from hosting platform, firewall, or support tickets.
2. Initial Assessment: Classify incident severity (Critical, Major, Minor). Notify internal team.
3. Activate Recovery Plan: Launch appropriate procedures. Switch to secondary server or restore backup.
4. Restore Services: Restore affected modules/services in priority order. Test functionality.
5. Communicate with Stakeholders: Send customer updates with expected recovery times.
6. Post-Mortem Review: Document cause, actions, and lessons learned. Update process.
Getting help / Contacting Support
Our service center will always be available to help should you have any issues.
You can always chat with one of our support representatives while you are logged onto MyCo, alternatively you can hit the button below to leave us a message.
MyCo Service Desk.
