The MyCo Referral Programme rewards you for introducing other businesses to MyCo. When someone signs up using your unique referral code and becomes a paying customer, you earn a commission credited directly to your MyCo account. This guide explains everything you need to know.
1. What is the MyCo Referral Programme?
The MyCo Referral Programme is a way for existing MyCo customers to earn rewards by recommending MyCo to other businesses. When someone you refer signs up and pays for a licence, you earn a commission that is credited to your account and offsets your next subscription payment. There is nothing to apply for and no extra steps to take. If you have an active MyCo account, you are already part of the programme.
2. How do I find my referral code?
Your unique referral code is displayed in the top left corner of your MyCo account, just below your organisation name. It is labelled Refer a friend and you can copy it with a single click. Note - > The referral code below is an example. Login to your account to check yours.
3. How does the person I refer use my code?
When the person you are referring creates their MyCo account, they will see a field labelled Coupon or Referral Code on the sign-up page. They simply enter your referral code there and the referral is linked to you automatically.
4. Who can take part?
Any active MyCo customer with a valid licence can participate, regardless of where in the world you are based. There is no application process and no minimum account age. If your account is active, you are eligible to refer others and earn commission.
5. When do I earn my commission?
Your commission is triggered after the person you referred has made their sixth licence payment. This confirms they are an active, committed MyCo customer. Once that sixth payment is made, your commission is calculated and applied automatically. You do not need to do anything.
6. How much commission do I earn?
You earn 20% of the total value of your referee's first six licence payments combined. Here are two examples to illustrate how this works:
If your referee pays $19.99 per month, their first six payments total $119.94 and your commission would be $23.99.
If your referee pays ₦19,999.99 per month, their first six payments total ₦119,999.94 and your commission would be ₦23,999.99.
Your commission is always calculated and applied in your own subscription currency, so there is no confusion about exchange rates or what you will receive.
7. How is my commission paid?
Your commission is always applied in the currency you use to pay your own MyCo subscription, regardless of what currency your referee pays in. If there is a difference in currencies, we apply the live exchange rate at the time the commission is processed so you always receive the correct equivalent amount in your own currency.
How the credit is applied depends on how your subscription is set up. If you pay via Stripe, your commission is applied automatically as a credit to your subscription account and will offset your next licence payment with no action required from you. If you pay via another method, a member of the MyCo Support team will contact you to arrange the credit manually once your commission has been triggered.
8. Will I be notified when I earn a commission?
Yes. As soon as your commission is processed you will receive an email confirming the amount that has been credited to your account. If you are on Stripe, the credit will already be applied. If you are on another payment method, the email will let you know that our team will be in touch to confirm the credit with you.
9. Is there a limit to how many people I can refer?
No. You can refer as many businesses as you like. Each successful referral earns you a separate commission credit once that referee completes their sixth licence payment. There is no cap on your total earnings.
10. What counts as a licence payment?
A licence payment is any recurring subscription payment made for a MyCo licence. Purchases of SMS credits and other add-on products do not count toward the six payments required to trigger your commission.
11. What if the person I referred cancels before making six payments?
If your referee cancels their subscription before completing six licence payments, no commission is earned for that referral. The full six licence payments must be completed for the commission to be triggered.
12. Can I refer someone who already has a MyCo account?
No. The referral code must be entered at the point of sign-up when a new account is created. It cannot be applied to an existing account retrospectively.
13. Can my commission credit be paid out as cash?
At this time, referral commission is applied as a subscription credit only and cannot be withdrawn as cash. It will automatically reduce your next MyCo licence payment or be arranged as an equivalent credit by our support team depending on your payment method.
14. Is the referral programme available in all countries?
Yes. The referral programme is open to all active MyCo customers regardless of location or the currency you pay in. Your commission is always calculated and applied in your own subscription currency using the live exchange rate, so there is no disadvantage based on where you are based or how you pay.
15. I referred someone but have not received my commission. What should I do?
First check that the person you referred entered your referral code when they signed up, and that they have completed six licence payments. If both conditions are met and you have still not received your commission or heard from our team, please contact us at info@mycentreoffice.com and we will look into it for you.
16. I have a question that is not covered here.
Please raise a support ticket via your MyCo Service Centre or contact us directly at info@mycentreoffice.com. We are always happy to help and your questions help us improve this guide over time.
